Our coverage covers your appliances completely, including insurance against functional faults. It should be emphasised, however, that the cover is offered with the idea that you will take care of your equipment. Any act that endangers your appliances will not be covered by the programme. Some examples of what is not covered by your plan are: 

• a. Failure to operate your appliances in accordance with your manufacturer's usage guidelines; 

• b. Keeping them in a location where they are exposed to environmental factors that reduce the life of your appliances; 

• c. Not being careful while handling or transporting your appliance even within the same premises; 

• d. Failure to protect your appliances from infestation by pests and rodents, etc.; and 

• e. Consumable parts such as filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.

• f. Accessories, cosmetic parts or parts that are not critical to the functioning of the appliances are not covered.

• g. Cosmetic damages like scratches, dents etc. are not covered.

There is no need to be concerned whether you relocate from one location to another within a city, state, or India. Simply send us an email, a message, or a phone call with your updated coordinates.

Please ensure that uninstallation, transportation, and reinstallation are completed by permitted personnel to ensure contract continuity at new locations.

We only collaborate with trustworthy and top authorised service providers, ensuring that your product is in good hands at all times. Our Service Experts deliver onsite services at your home or authorised service centres. Experts have been thoroughly background checked and trained.

Nothing, nothing, nothing. There are no additional fees or charges.

Any issues or flaws not covered by the manufacturer's warranty.

Non-operational and cosmetic damage to the Product, such as dents or scratches to the paintwork or Product finish.

Remote, batteries, USB/HDMI cable, and replacement of any consumable products or accessories are examples of accessories used in or with the Product.

Product repair due to an accident, overuse, abuse, negligence, or incorrect maintenance.

Damage caused by a power loss, power surges or drips, changing voltage, insufficient or incorrect voltage or current.

Damage caused by unauthorised repair, theft, burglary, and accident, including earthquake, storm, and/or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or incursion, and so on.

Breakdowns caused by computer viruses or product repositioning Data backup and restoration, as well as debugging and modifying computer software.

The cost of removing or reinstalling the Product.

Costs incurred as a result of improper installation, modification, or maintenance

Use of non-manufacturer-approved batteries, chargers, and/or accessories, as well as faulty electrical leads or connections.

The full list of exclusions can be found in the contract's specific Terms & Conditions.

No, OneClickSupport AMC Plan is non-transferable.

According to the conditions of OneClickSupport AMC Plans, accidental and liquid damages are not covered. Screen protection plans for smartphones and tablets are available from OneClickSupport.

OneClickSupport promoters are in business for over 35 years and have enrich experience in servicing of IT & Electronics products. Moreover, each plan is underwritten by a leading Insurance company, so in very unlikely scenario of us not being in business, you shall get service or reimbursement of your invoice amount from insurance company. Our each plan provides master policy number of an Insurance Company.

Our protection plans can be purchased at a variety of electronic retailers and online marketplaces.

Don't worry, we have all of your device and OneClickSupport AMC Plan details once you activated the AMC Plan. We do not require any information from you. In fact, all of the information is also available on our oneclicksupport app. We propose that you download this app from the Google Play Store and use it for a variety of purposes such as information retrieval, raising a service request, receiving notifications, offers, and reports, among others.

To use the services, all you need is your registered mobile number. We want you to concentrate on your career and family, and we will take care of your appliances and gadgets.

We collaborate with brand-authorized service centres and use skilled specialists to fix your device. Our qualified technician will come to your home or, if necessary, transport the product to a service centre for repairs.

Easy way to raise a  service request by emailing us on customercare@oneclicksupport.in 

or calling the toll-free number 08069201919.

It is not necessary to submit a service request with a copy of the invoice or proof of purchase. When you activated the plan, you previously shared the device information and other paperwork. We will not ask you for any papers in order to conduct a service or repair request.

From the date of plan activation, your protection plan is effective for a year.

You must contact OneClick Support on its customer care number at 08069201919 within 48 hours if there are any damages or malfunctions.

According to the plan you chose, Insurance Partner charges 18% of your claim amount OR 5%–7% of your device invoice value as excess charges. To find out the precise excess charges that apply in your situation, we advise you to read the plan Terms and Conditions documents that you received as part of your welcome emailer.

As soon as you request assistance, one of our service technicians will arrive at your home. Our service technicians' backgrounds have all been checked. We will let you know the technician's name and phone number in advance so you can let them in.

It is a fairly basic registration process that is required in order for the plan to be activated. This is required so that the correct information is available while delivering service and filing an insurance claim. We follow up with consumers to ensure that their plans are active. In the worst-case scenario, if we cannot reach you and your plan is not activated, we will be unable to deliver services.

Once you upload the purchase invoice, we will keep it on file for all future servicing needs in order to provide you with a 100% paperless, hassle-free experience. You do not need to come up with invoices frequently at the time of service.

Details about your appliance, such as its brand, model, serial number, invoice number, date of purchase, and a copy of the purchase invoice.

Unlimited repairs are several (unlimited) service calls for the gadget till the total cost of labour and spares does not surpass the original price of the devices.

In the unlikely event that your gadget cannot be repaired owing to a lack of spares, we will offer you with an equal replacement or reimburse your money. Once a replacement is provided, all of our responsibilities under this contract are deemed satisfied, and the appliance is no longer covered by the OneClickSupport AMC Plan.

Yes, AMC plans can be renewed year after year as long as the product's lifecycle is covered by the relevant requirements. We encourage you to renew your plan 15/30 days in advance to take advantage of the greatest discounts and ensure the smooth running of your device.

We recommend that you remove that appliance from the contract and proceed with the remaining equipment. We will refund any outstanding funds. You have the option to cancel the contract and receive a full refund if you so desire.

• The freedom to choose one of our recommended plans or to create your own security plan that includes as many devices in your home as you need to ensure complete peace of mind.
• Sign up from the comfort of your own home, through our technician, by phone, or even online. 

• Call us at any moment for assistance with your devices or for general advice.

We include all brands purchased in India. The following are some of the prominent brands we cover.

Sony, Apple, LG Electronics, HP, Dell etc.

When you purchase the AMC plan, OneClickSupport AMC Plan coverage begins on the 11th of the month after the date of purchase. During this time, we will send a technician to inspect and ensure that the appliances covered by the contract are in good working order. This is a one-year plan. We will handle everything connected to service under the contract once you have an AMC Plan enabled. You don't have to be concerned about anything.

Devices must be manufactured in India or legally imported into India and sold through authorised channels with an invoice.
Devices must be in functioning order, which will be confirmed during an inspection visit.
For major appliances such as televisions, air conditioners, washing machines, and refrigerators, the lifespan should not exceed 9 years, while for other appliances, the lifespan should not exceed 4 years. 
The brand must be from the list provided and must be in use at the residence premises.

The OneClickSupport Out of Warranty Plan is a yearly comprehensive service contract for your various household appliances. OneClickSupport Premium Services cover any defects covered by regular manufacturer's warranties, spare parts and services at no extra cost, 100% cashless and no hidden charges.

We only utilise genuine spares supplied by the relevant brand. We stand by our work and provide a 6-months service warranty on all workmanship.

You can raise the service request 24x7 with a single click on OneClickSupport or thru email or www.oneclicksupport.in. The service request process flow is mentioned on inside back cover of this booklet for easy reference.

In normal circumstances, the OneClickSupport staff will ensure that service calls are sent to an authorised service provider, who will respond to the call within 72 hours and deliver a resolution within 14 days. In the worst-case scenario, the resolution must be provided within 30 days.
You can follow the service request via the app, website, or by phoning our helpline at 08069201919.
On-site service is available for large appliances. In order to repair or service a portable device, you must take it to an authorised service centre.
The services are completely cashless, with no additional fees for technician visits or part replacement.
Upon completion of work, you need to sign on service report for the closure of service request.

If you purchased a OneClickSupport AMC Plan online, you must activate it.

1.You will receive the activation link via SMS/email.

2.Fill out your information and attach a copy of your device purchase invoice before submitting using the link or at www.oneclicksupport.in or through the OneClickSupport app.

3.We complete the activation process and will provide you the registered plan once it is activated/registered.

If you have any problems, please contact us by email at customercare@oneclicksupport.in, phone at 08096201919, or WhatsApp at 7738899942.

A household has numerous electrical and technological equipment that are used on a regular basis and are costly. These gadgets occasionally malfunction. These issues can be expensive if a main component fails/breaks down and must be replaced. Add to that the misery and interruption to your routine that it might cause if the equipment entirely fails.
These equipment can be preserved and the significant expenses of repair avoided with proper periodic maintenance, giving you piece of mind in their use. As the old adage goes, prevention is preferable to cure.