PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE. This Privacy Policy (“Policy“) is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and other acts, rules and regulations, applicable if any . The Policy is an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the rules. This Policy being an electronic record is generated by a computer system and does not require any physical or digital signature.

INTRODUCTION

This website www.oneclicksupport.in  hereinafter referred as “website” or “application” or “platform”) is owned and operated by  OneClick Support Services Pvt. Ltd., a Company incorproated under the provisions of the Companies Act, 2013 vide CIN U95221TN2023PTC159180 having its registered office situated at 45/30, Gf Kuppu Moorthy Street Tripilicane Chennai 600 005 (hereinafter referred to as “One click”) (hereinafter referred as “Company” OneClick, “We”, “Us” or “Our”).

Users are requested to read and understand the Policy very carefully before using or accessing the Website. This Privacy Policy ("Policy") explains Our policy regarding the collection, use, disclosure and transfer of Your information (provided by You on Our website www.oneclicksupport.in  or any other URL and/or mobile application  of the Company.    

This Policy is binding on every user of the Website. Users who do not agree with the terms of this Policy should not use or access the Website. We reserve right to amend, modify, or substitute this Policy with or without notice. By using the Website, the user signify that he has carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. We reserve right to refuse services to any user who does not accept or violates the terms of this Policy.

Purpose for collection of such data or information from Users  

• Company’s information security practices and policies; and
• Company ’s policy on sharing or transferring User’s data or information with third parties. 

We recognize the importance of "Personal Information" including "Sensitive Personal Information" provided by you under lawful contract. We are committed to maintain the confidentiality, integrity and security of information of the users ("you”/”your”/ ”yourself"/”party”) of the application/platform/website. We may share Your information with any of our affiliates and/or third parties under appropriate arrangements and under the applicable laws and policies. We respect Your privacy and are committed to protect it through our compliance with this privacy policy in reasonable manner. This policy describes:

• the types of information that We may collect from you when you access or use of Our website(s), application(s) and other online platform(s) (collectively, Our "Platforms"); and 
• Our practices for collecting, using, maintaining, protecting and disclosing that information. 

For the purpose of this privacy policy the term “User(s)” and wherever the context so requires “You”, “Your”, “Yourself” shall mean any natural or legal person who accesses, browse or uses the Platform in any manner including as guest user and in the event that a natural person is representing a business entity or a body corporate, reference to such terms shall include a reference to such business entity and/or body corporate as well. 

Capitalized terms which have been used in the Policy but are undefined shall have the same meaning as attributed to them in the Terms of Use.  

Your acknowledgment and consent 

By visiting this Platform you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access Our Platforms. By mere access and/or use of the Platforms, you expressly and unconditionally agree to the terms and conditions of this Privacy Policy and consent to the usage, storage and handling of the personal information/ sensitive personal data submitted by You in accordance with the terms mentioned herein. 

This policy applies only to the information We collect through Our Platforms, in email, text and other electronic communications sent through or in connection therewith (collectively “User Information”). When You submit User Information on the Platform, it shall be deemed that You have granted Us the right to collect, store, process, handle, use and disseminate such User Information, in accordance with this Privacy Policy (as amended from time to time). Please note that the Company collects only such User Information that the Company believes to be relevant for the purpose of identification and verification and is required to understand You or Your interests or provide services that You may require or request. 

This policy does not apply to information that you provide to, or that is collected by, any third-party, such as lenders who provide loans, merchants from which you avail services and social networks that you use in connection with Our services. The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by the Company or to the people that are not engaged, employed or managed by us. We encourage you to consult directly with such third-parties about their privacy practices.  

Please read this policy carefully to understand Our policies and practices regarding Your information and how it will be treated in accordance with this policy. 

INFORMATION COLLECTED BY US 

We collect various types of information from and about Users of Our Platform including:

• "Personal Data" which includes any information concerning the personal or material circumstances of an identified or identifiable individual or legal person e.g. name, address, email address, alternate email address, mobile number, demographic profile (like your age, gender, occupation, education, address), social network profile;
• Moveable & Immovable assets owned by you
• information that You may agree to share with Us for the availing of services provided by Us. 

Any personally identifiable information provided by you that is freely available or accessible in public domain  or social networking platform like Facebook, Instagram, Linkedin, Twitter, etc. or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Information for the purposes of this Policy.  

Manner of Collection of Information

We collect following information:

• directly or indirectly from You when You provide it to us; and/or 
• as You navigate through Our Platforms (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies) 
• When you provide your details in forms, surveys, online applications or similar online fields.
• While availing services from us or our vendors/service providers
• Through independent third party sources like merchants, manufacturers, distributors financial organisations for availing financial facilities for the products, etc. 

Information You Provide to Us 

The information We collect on or through Our Platforms shall include: 

• Your full name, address, email address, telephone number, date of birth and bank or payment card details and any proof of Your identity and/or address, postal code, profile picture, password and other information You may provide with Your account (including but not limited to, Your gender, mobile phone number and website and all other information, you may provide Us through third-party and sign-in services based on consent. In such events/ cases, We fetch and store whatever information is made available to Us by you through these sign-in services; 
• Your preferences including settings such as time zone and language; Information obtained through mobile devices to determine credit worthiness, etc.
• Details of Your visits to Platform, including but not limited to, location data,  web logs and other communication data;
• Your search details such as search terms you have looked up and results You selected; 
• Your browsing details including time, frequency, features used, etc. by You; 

If You avail any services through Our Platforms, We may collect and store information about You to process Your requests and automatically complete forms for future transactions, including (but not limited to) Your phone number, address, email, movable and immovable assets, etc.

• The information provided by You such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc. to be published or displayed (hereinafter, "posted") on publicly accessible areas of Our Platforms, or transmitted to other Users of Our Platforms or third-parties (collectively, "User Inputs"). 

Please note that Your User Inputs are posted on and transmitted to others at Your own risk. Although We limit access to certain pages, You may set certain privacy settings for such information through Your account profile. Please be aware that no security/ data protection measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of our platforms with whom you may choose to share your user contributions. Therefore, we cannot and do not guarantee that your user inputs will not be viewed by unauthorized persons. We may display this information on the Platforms, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about Yourself in such postings. Wherever possible, We indicate which fields are mandatory and which fields are optional to be filled on the Platform. You always have the option to not provide information by choosing not to submit particular information or feature on the Platform. 

Information collected/tracked while navigation

Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the identified computer or device. Unless you voluntarily identify yourself (eg. through registration), we will have no way of knowing who are you, even if we assign a cookie to your computer or device. The only personal information a cookie can contain is information you supply. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that We do not control. We receive and store certain types of Information whenever You interact with Us via Site or Service though Your computer or any other device, etc.  You can set your browser to refuse all cookies or to indicate when a cookie is being sent to your computer. However, this may prevent our site or services from working properly. You can also set your browser to delete cookies every time you finish browsing

Log Files 

Like most standard websites, we use log files.  We automatically collect limited information which may include your computer connection to internet, mobile number, IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time p, and number of clicks to analyze trends, administer the site, track user's movement and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer to you, to improve marketing, analytics or site functionality.

Information from other Sources

We may receive information about You from other sources. If You provide information to any of Our vendors, service providers, partners, agencies etc., who provide services to Us, Your account information and order information may be passed on to Us.

Representation on information

You hereby represent, warrant and confirm that the user information provided by you is and shall continue to be correct, true and updated and you have all the rights, permissions and consents to provide such information or data. You are not legally disqualified to provide the information and you are above the age of 18 years. Please note that the Platform is intended for Users under the age of 18 years and we do not knowingly collect any personal information from persons under the age of 18 years or market to or solicit information from anyone under the age of 18 years. You also confirm that that providing information or data by You and OneClick ’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees.

It is clarified that we shall not be liable, for any reason whatsoever, for the authenticity of any user information provided by You to Us.

Use of Information  

Information collected from You may be used for various purposes including  but not limited to: 

• provide a smooth, safe and customized experience to the User on our Platform;
• permit You to participate in interactive features offered through Our Platform;
• protect the safety and integrity of the Platform, information and maintain the confidentiality of the User and their data;
• Ensure smooth execution of transaction and provision of services, if any.  
• Maintain, improve and provide Service (including personalization of Platform);
• detect and/or prevent any fraudulent/criminal/prohibited activity on the  Platform;
• Marketing and commercial communications regarding services/products;
• send You surveys and marketing communications that We believe may be of interest to You
• connect You with the lenders/ merchants/ other third parties;
• Facilitate Company's marketing, advertising and educational activities/initiatives;
• Update regarding third party services and products and products and services offered on other Sites;
• Inform the User about new/change in products/services/offers/updates/reminders, billing information, customer service(s) etc.;
• Data analysis/analytic 
• Analyse data sets provided to us by you on Company Platform and services
• Prepare reports, review, etc.;
• Pre-filling of various forms;
• Provide general information/updates.

We may also use Your email address or other personally identifiable information to send commercial or marketing messages about Our Services and/or such additional updates and features about third parties' products and services with an option to subscribe / unsubscribe. We may, however, use Your email address for non-marketing or administrative purposes (such as notifying You of major changes on new product lines , application updates, regulatory changes, customer service purposes and billings.).

Sharing of Information 

• Company may disclose your Personal Information to its affiliates, group companies, consultants, third parties and contractors who provide various services, under confidentiality restrictions, in order to enable such vendor and service providers to provide the services which may be of your interest or services subscribed to by you or with whom we have contractual obligations;
• We may provide your information or data to its partners, associates, advertisers, service providers or other third parties to provide, advertise or market their legitimate products and/or services which may be of your interest. You will have the choice to 'opt out' of such marketing or promotional communications at your will; 
• We may share Your Information to enforce or protect Our rights or any or all of its affiliates, associates, employees, directors or officers or when We have reason to believe that disclosing Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with Our rights or Our Sites, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
• If the disclosure, in Our opinion, is necessary or appropriate to protect Our  rights, property, or safety, customers or others. This will include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and as per consent provided by you; 
• Information may be shared to comply with the order of any public or statutory or judicial authorities or to comply with requirement of any law and 
• Information may be shared to grow Our business/ Platform and/ or help Us serve You and other customers better. 

We shall not disclose any Personal Information/Sensitive Personal Data to any external organization unless it has the consent of the provider, or are required by law or have previously informed the Provider. 

Notwithstanding anything mentioned hereinbefore, we reserve the right to contact you via any mechanisms, not limited to email, SMS, or phone calls, to solicit feedback of your experience and to provide any additional services that you would be eligible for, either as a customer or as a visitor.

We are not liable for any damages occurring to you as part of feedback solicitation and additional service provision.

Third Party Website/Links

There might be affiliates or other sites linked to our website www.oneclickspport.in. Personal information that you provide to those sites are not our property. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these website when you visit them.

Promotions 

We may use third-party advertising companies/ entities to provide promotional offers about goods and services which may be of Your interest. 

Storage and Security of Information  

The Information (personal and financial) provided by you is stored by the Company on servers owned by it or its group companies or by third parties in India in accordance with applicable laws.

We take appropriate security measures, at the minimum those mandated under the Information Technology Act, 2000 as amended and read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard and protect your data and information against any unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of Our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where We store personal data. All information gathered by us is securely stored within the Company controlled database on cloud infrastructure. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as Our security measures are, no security system is impenetrable. You accept that the inherent security implications of providing information over Internet/ cellular/data networks and You will not hold Us liable or responsible for any breach of security or the disclosure of Personal Information unless We have been grossly and wilfully negligent. Therefore, while We strive to use commercially acceptable means to protect Your personal information, We cannot guarantee the security of Our database, nor can We guarantee that information You supply will not be intercepted while being transmitted to Us over the Internet. And, of course, any information You include in a posting to the discussion areas is available to anyone with Internet access. You should not share Your user name, password, or other security information relating to Your account with anyone. If We receive instructions using Your user name and password, We will consider that You have authorized the instructions. You agree and confirm that Your User Information may be transferred, processed and stored. You hereby confirm that You have been made aware of the security measures undertaken by Us and You expressly consent to Us storing, handling, using Your User Information. Further, you agree that you shall not engage in any activity of data scraping or data crawling on the Platform and usage of web crawling or web scrapping software for accessing the Platform would be considered to be an unauthorised access. 

Preservation of Information 

We will preserve the records as per applicable. In the event any legal / regulatory proceeding is pending, we can retain records for a longer period. We may  store the data in our database even if the User has chosen not to be contacted and/ or closed his/her account with the Company. We will store the data/information/records on a server owned by Us or its group companies in India.

Modification in Policy

We reserve the right to update, change, alter or modify this Policy, from time to time, without any prior notification to you. Such change shall come into effect from the date of such update, change, alteration or modification. The date of amendment will be mentioned. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By mere use of the Website, you expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Force Majeure 

Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of Us and shall include, without limitation to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, epidemic, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

Complaints/Queries  

Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by You or breach of these terms should immediately be informed to us in the manner provided in Terms of Use or through email to us Support@oneclicksupport.in