Within 330 days i.e 11 months of the purchase of a new device, you can purchase the Extended Warranty plan for new appliances and consumer electronics. When you purchase a device, we strongly advise adding the Extended Warranty plan to your orders.

Some local municipalities or private enterprises that provides bulky waste removal services who will pick up units and properly dispose of them, though often for a nominal fee. Check with yours to find out what to do.

It should not be place near heat source i.e. next to the hob where the cooking is and next to the window where there is direct sunlight.

If the unit has a large black, grid-like device on the back, you should leave at least 1 inch of space between the grid and the wall, and avoid "building-in" the appliance. If there is no grid on the back, you may push the unit all the way to the wall.

The default temperature you should set for the freezer and refrigerator compartment when you have a digital control are –18 degrees Celsius and 3 degrees Celsius respectively.

Once you have successfully submitted your claim with all relevant documentation, OneClickSupport team will contact you to schedule your appointment and will either collect the device and take it to our Service Center or schedule a home inspection of the damaged device at your convenience.

If the unit is unrepairable for any reason, or if the cost of fixing it exceeds the unit's invoice price, you may have to pay the difference value, and get a new device of same brand and model. Get a Replacement Device (either new or refurbished) upto same invoice value.

There is no limit to the number of service requests that can be submitted under Extended Warranty. We will continue to repair the gadget until the total cost of all repairs does not exceed the OCS Maximum Cumulative Liability. Otherwise Customer is Liable to pay the difference amount to avail the services.

Our coverage covers your appliances completely, including insurance against functional faults. It should be emphasised, however, that the cover is offered with the idea that you will take care of your equipment. Any act that endangers your appliances will not be covered by the programme. Some examples of what is not covered by your plan are: 

• a. Failure to operate your appliances in accordance with your manufacturer's usage guidelines; 

• b. Keeping them in a location where they are exposed to environmental factors that reduce the life of your appliances; 

• c. Not being careful while handling or transporting your appliance even within the same premises; 

• d. Failure to protect your appliances from infestation by pests and rodents, etc; and 

• e. Consumable parts such as filters in a water purifier or a kitchen chimney, which are designed to last for a certain lifetime and hence replaced by the consumer are not covered.

• f. Accessories, cosmetic parts or parts that are not critical to the functioning of the appliances are not covered.

• g. Cosmetic damages like scratches, dents etc. are not covered.

Please refer to the Terms and Conditions for more detailed information.

Any issues or flaws not covered by the manufacturer's warranty.

Non-operational and cosmetic damage to the Product, such as dents or scratches to the paintwork or Product finish.

Remote, batteries, USB/HDMI cable, and replacement of any consumable products or accessories are examples of accessories used in or with the Product.

Product repair due to an accident, overuse, abuse, negligence, or incorrect maintenance.

Damage caused by a power loss, power surges or drips, changing voltage, insufficient or incorrect voltage or current.

Damage caused by unauthorised repair, theft, burglary, and accident, including earthquake, storm, and/or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or incursion, and so on.

Breakdowns caused by computer viruses or product repositioning Data backup and restoration, as well as debugging and modifying computer software.

The cost of removing or reinstalling the Product.

Costs incurred as a result of improper installation, modification, or maintenance

Use of non-manufacturer-approved batteries, chargers, and/or accessories, as well as faulty electrical leads or connections.

The full list of exclusions can be found in the contract's specific Terms & Conditions.

Unlimited repairs are several (unlimited) service calls for the gadget till the total cost of labour and spares does not surpass the OCS Maximum Cumulative Liability. Please refer to the Terms and Conditions for more detailed information.

Once you upload the purchase invoice, we will keep it on file for all future servicing needs in order to provide you with a 100% paperless, hassle-free experience. You do not need to come up with invoices frequently at the time of service.

Nothing, nothing, nothing. There are no additional fees or charges.

It is a fairly basic registration process that is required in order for the plan to be activated. This is required so that the correct information is available while delivering service and filing an insurance claim. We follow up with consumers to ensure that their plans are active. In the worst-case scenario, if we cannot reach you and your plan is not activated, we will be unable to deliver services.

We only our own certified service providers, ensuring that your product is in good hands at all times. Our Service Experts deliver onsite services at your home or authorised service centres. Experts have been thoroughly background checked and trained.

There is no need to be concerned whether you relocate from one location to another within a city, state, or India. Simply send us an email, a message, or a phone call with your updated coordinates.

Please ensure that uninstallation, transportation, and reinstallation are completed by permitted personnel to ensure contract continuity at new locations.

OneClickSupport offers a one-of-a-kind protection plan that covers all functional appliances and gadgets.

OneClickSupport offers extended warranty, repair, and after-sales services for your devices, ensuring that your appliances or devices continue to work optimally.

Manufacturers or original equipment manufacturers provide warranties on their products for a certain time. If your product malfunctions and requires repair or service after that period has passed, you could end up spending thousands of rupees.

With an extended warranty plan, you may extend the guarantee period to the term of your choice and save thousands of dollars if your product breaks due to manufacturing or workmanship flaws.

Devices must be manufactured in India or legally imported into India and sold through authorized channels with an invoice. The Device needs to have a minimum manufacturer’s warranty of 12 months, applicable in India.
Devices must be in functioning order, which will be confirmed during an inspection visit.
For major appliances such as televisions, air conditioners, washing machines, and refrigerators, the lifespan should not exceed 9 years, while for other appliances, the lifespan should not exceed 4 years. 
The brand must be from the list provided and must be in use at the residence premises.

We only utilise genuine spares supplied by the relevant brand. We stand by our work and provide a 6-months service warranty on all workmanship.

As soon as you request assistance, one of our service technicians will arrive at your home. Our service technicians' backgrounds have all been checked. We will let you know the technician's name and phone number in advance so you can let them in.

All you need to provide is the registered mobile number used during the plan purchase, along with a valid ID proof. You don’t have to submit any other document or fill out any forms.

The total amount of the invoice value should represent the product's price before any applicable discounts or offers (such as exchange offers & cash back). You should purchase an Extended Warranty plan with this value.

For example, if you paid Rs. 11,000/- for a Oven that costs Rs. 11,999 after a Rs. 999 discount. For Oven costing more than Rs. 11,999/-, you should purchase the extended Warranty plan rather than the Rs. 11,000/- plan, Same goes for Damage Protection Plans.

It is not necessary to submit a service request with a copy of the invoice or proof of purchase. When you activated the plan, you previously shared the device information and other paperwork. We will not ask you for any papers in order to conduct a service or repair request. All you need to provide is the registered mobile number used during the plan purchase, along with a valid ID proof. You don’t have to submit any other document or fill out any forms

If your new address falls within our serviceable pin code, you can continue to utilise our services.

Easy way to raise a  service request by emailing us on customercare@oneclicksupport.in 

or calling the toll-free number 08069201919.

Our Plans can be purchased at a variety of electronic retailers and online marketplaces and our official website https://www.oneclicksupport.in.