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Plan Terms

Complete Device Damage Protection Plan from ONE CLICK

The complete damage protection plan (UIN:______________) for insurance coverage of your Equipment (Air conditioner, Washing machine, Refrigerator, LED/LCD television, Home theater & sound bar, laptop, desktop, microwave oven & OTG, dishwasher, camera, smartphone (Android & Apple), Apple iPad, Android tablet, or graphic tablet, as applicable), powered by ____________Insurance Company Limited.

The plans needs to be activated within 5-days of the purchasing the accidental, physical and liquid damage protection plan. Failing to activate the plan leads plan failure without the possibility of cancellation and/or refund.

You will be covered under the above-mentioned protection plan policy for a sum insured of up to the maximum of the equipment purchase value for accidental damage (including liquid damage) but excluding theft and burglary of your equipment during the policy period. Please refer to the exclusions as mentioned in the Insurance Policy Terms and Conditions enclosed herewith. Please note that in case of Damage (partial loss) to the covered equipment under the policy, you will be paid the repair cost of your equipment after adjustment of compulsory deductible specified in the terms.

In the event of Total Loss of the covered equipment under the policy you will be paid the invoice value of the equipment less depreciation based on the age of your equipment on the date of accidental damage (including liquid damage), less compulsory deductible at the rates as specified below but limited nevertheless to the invoice value at the time of purchase.

You must intimate the Accidental Damage claim to OneClick by telephone/e-mail, immediately after you have discovered the loss but not later than forty-eight (48) hours of discovering the accidental damage loss/incident. OneClick cannot be held responsible for declining the service request if failing to report the damage/incident within the specified time limit.

Service requests need to be raised after 7-days of plan activation. Service requests raised within 7-days of plan activation will be rejected.

Depreciation Applicable for Devices

  • 0 to 3 months: 20%
  • 3 to 6 months: 30%
  • 6 to 12 months: 40%
  • Compulsory excess of 7.5% of claim value will deducted for every service request

Service Assurance

OneClick warrants that your device will be repaired and returned to you within the promised time excluding any emergency or non-availability of spares at the brand or manufacturer end. If we are unable to repair the device within promised timelines, we will provide you with a new or refurbished replacement device with equal or equivalent features till the time your device is repaired. In some cases, we may choose to offer Gift Cards reflecting the most recent price of your device. The brands that qualify for Service Assurance are as follows:

Product CategoryService Assurance of 14 Working Days *
Audio SystemPhilips, Sony, LG, Samsung, Bose, Harman Kardon
Digital CameraCanon, Fujifilm, Sony, Nikon, Panasonic
TelevisionSamsung, Xiaomi Mi, Sony, LG, Thomson, TCL, Vu, Panasonic, Haier, BPL, Videocon, Philips, Lloyd, Sanyo, Toshiba, Hisence
DryersLG, Samsung, Bosch & Siemens, IFB, Whirlpool
Electric FansBajaj Electricals, Symphony, Usha, Maharaja, Morphy Richards, Havells, Orient, Atomberg
Washing MachinesSamsung, LG, Bosch & Siemens, Whirlpool, Haier, IFB, Panasonic, Godrej
Electric IronPhilips, Bajaj Electricals, Panasonic, Morphy Richards, Havells
Electric KettlePhilips, Bajaj Electricals, Morphy Richards, Havells
LaptopMicrosoft, Apple, HP, Dell, Lenovo, Acer, Asus, Avita, LG, MSI, Alienware
Microwaves OvenMorphy Richards, LG, Panasonic, IFB, Samsung, Bajaj Electricals, GE
Mobile PhoneApple, Samsung, Nokia, LG, Sony
OTGMorphy Richards, Bajaj Electricals, IFB, Toshiba
PC DesktopsApple, LG, HP, Dell, Lenovo, Microsoft, Acer, Asus
RefrigeratorsLG, Hitachi, Samsung, Godrej, Whirlpool, Panasonic, Bluestar, Haier
Room CoolersBajaj Electricals, Symphony, Macoy
Room HeaterBajaj Electricals, Havells, Samsung, LG, Haier, IFB, Morphy Richards
Semi-Automatic Washing MachineSamsung, LG, Whirlpool, Godrej, Haier, Panasonic, IFB, Bosch & Siemens
Top load Washing MachinesSamsung, LG, Whirlpool, Godrej, Haier, Panasonic, IFB, Bosch & Siemens
TabletApple, Samsung, Lenovo, LG, Sony
ToastersBajaj Electricals, Sunflame, Philips, Haier, IFB
Split Air ConditionerSamsung, LG, Panasonic, Carrier, Voltas, Godrej, O'General, Bluestar, Toshiba, Haier
Window Air ConditionerLG, Carrier, Voltas, O'General, Bluestar
Any Brand or Category not mentioned in this list qualifies for an SLA of 30 working days.
All Televisions qualify for an SLA of 30 working days.

Working Days includes weekdays between Monday & Friday. It excludes Saturday, Sunday and all national and state holidays. The repair TAT starts once the device is picked up and delivered to the respective service centre.

We are constantly working to expand this list. Till such time, we do not provide timeline guarantees for brands that fall outside of the list above.

* The turn around time is dependent on the pin code service availability and excluding the logistics timeline.

The above service assurance are subject to the conditions mentioned Hereunder:-

  • We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of Extended Warranty and not prior to it.
  • Malfunctioning accessories or consumable items are not covered here. A full list of these items is available on our website.
  • The device needs to have minimum 12 months' manufacturer's warranty that is applicable in India.
  • Please ensure that you do not modify the device, perform repairs or replacement in any form (authorised or unauthorised) or use it commercially, before purchasing the EWSA. All these actions void the manufacturer's warranty and subsequently the extended warranty as well. In such scenarios the EWSA is non-refundable. Please refer to point #12 below for list of brands eligible for EWSA transfer.
  • We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.
  • Malfunction should not be on account of normal wear and tear.
  • Ensure your device invoice is electronically generated (printed) and has a complete break up of taxes. In case of manual invoices or fraudulent invoices, rejection of requests will be at the discretion of OneClick & Services LLP.
  • One Click covers every issue in the device that occurs organically or in simple terms "on its own" and without any external factor. That means issues like physical damage, liquid damage, power surges, rusting & corrosion, etc. are outside the scope of the program, even if they are covered under manufacturer warranty.
  • International Coverage - If the device breaks down abroad, we will still cover it. You can get it repaired from the service centre abroad; we will reimburse the invoice costs. Alternatively, you can get it back to India, we will provide our usual Pick - Repair – Deliver back to you service.
  • The extended warranty plan to be procured only for appliances or gadgets purchased within 9-months. Activation to be done by the customer within 90-days of warranty purchase. The warranty stands void if not activated within 90-days of purchasing the extended warranty plan.
  • To help raise a smooth service request, please ensure that the buyer/customer name and the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice and/or the serial number displayed on the device image uploaded during plan activation.
  • The EWSA agreement is transferrable only for few brands* of appliances in India (excluding smartphones). The EWSA agreement for other brands are non-refundable and non-transferrable and caters only to devices tagged along with the specified serial number mentioned during plan activation or Certificate Of Protection (COP).
  • * Sony, LG, Samsung, Bosch & Siemens, Godrej, Haier, IFB, Whirlpool, Panasonic, Toshiba, Bose, Harman Kardon, Philips, Apple, Microsoft, Lenovo, Dell, HP, Morphy Richards, Asus, Acer, MSI, GE, Symphony, Havells, Orient, Macoy, Hitachi, BlueStar, Carrier, and O’General

Things Excluded from the One Click extended warranty Service Agreement

  • This Extended Warranty Service Agreement does not cover the following components or specific conditions: 
  • Products that do not carry an existing Manufacturer’s Warranty valid in India at the time that this Extended Warranty Service Agreement has been purchased by you.
  • Physical or accidental damage of any kind that causes internal or external components to malfunction.
  • Issues arising on account of liquid/water logging.
  • Issues arising out of wear and tear of the Covered Product.
  • Issues or costs arising due to unauthorized repairs carried out on the Covered Product, improper usage and defects due to electrical wiring, plug(s), switches, extension box, inverter, grounding defects, damages due to sudden surge fluctuation, fluctuating voltage, loose contacts etc.; and damages resulting from external causes like rat bite(s), insect infestation or intrusion.
  • Breakdown on account of any accessories not originally provided by the manufacturer of the Covered Product.
  • Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Product.
  • Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorized persons.
  • Any other condition that voids the Manufacturer's Warranty prior to end of its standard warranty period, including repairs from the local and unauthorized service centres.
  • Any issue occurring prior to the commencement of the Extended Warranty Service Agreement or after its expiry.
  • Breakdown or consumption of consumable products such as cables, cords, gas refill/recharge/top-up in air conditioners, cartridges, tapes, software items, batteries, Joysticks, chargers, earphones, headphones, fuses, bulbs, styli, ribbons, plastic, rubber, sheet-metal parts, doors, main liner, cracks, paintwork, product finish, dents, scratches, plugs, rubber pads, stabilizer, grills, casing, trays, light covers, filters, attachments, belts, toner, drums or any other add-ons (accessories such as blades, jars, tubs, covers, plates, etc.), cleaning and lubrication, alignment and descaling.
  • Defects due to transmission/cable/DTH/or any other external source from where the signal input are fed to the product.
  • Breakdown caused by a failure to follow the manufacturer's installation or operating instructions.
  • Product(s) with removed or altered serial numbers.
  • Damage to computer hardware, software and data caused by, including, but not limited to virus, application programs, network drivers, source code, object code or proprietary data, support, configuration, installation or reinstallation of any software or data.
  • Any product fraudulently described or misrepresented by You.
  • Malfunction of the Covered Product resulting from inadequate safekeeping, storage at high temperatures or humidity, rust and corrosion, storage with mothballs or leakage of batteries, are not covered.
  • Damage occurring due to natural calamities like floods, earthquakes and acts of God.
  • Products used for commercial uses are not covered.

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